Client Success Story

PXE Solutions

How a Multi-State Window Film Company Transformed Operations with AI-Enhanced Business Systems

Architectural Window Film| Pennsylvania & Texas

125%

Booking Increase

188%

Project Size Growth

17%

Recurring Customers

The Company

About PXE Solutions

PXE Solutions is an architectural window film company serving commercial and residential clients across Pennsylvania and Texas. Specializing in school safety installations, solar control films, and security applications, the company operates in markets spanning from the Philadelphia metro area to Houston, Austin, and San Antonio.

With service territories separated by over 800 miles, PXE Solutions faced a unique operational challenge: delivering consistent, five-star client experiences across vastly different markets while managing the complexity of multi-state operations.

School Safety Installations

Solar Control Films

Commercial & Residential

800+ Miles Between Markets

The Challenge

Three Problems Capping Growth

Before partnering with Mingma Inc, PXE Solutions struggled with interconnected problems that were limiting their potential.

Missed Opportunities

With installation crews in the field and office staff stretched thin, incoming calls frequently went to voicemail. In an industry where customers often call 2-3 companies before booking, every missed call represented lost revenue.

Calls going to voicemail

Low-Value Project Mix

The company averaged $2,500 per project, primarily serving homeowners. Commercial and institutional opportunities existed, but without systematic outreach, these higher-value contracts went to competitors.

$2,500 average project

One-and-Done Customers

Past clients with multiple properties, referral potential, or maintenance needs rarely heard from PXE Solutions after project completion. The company was constantly chasing new leads instead of mining existing relationships.

No systematic follow-up

The Solution

Three-Phase AI-Enhanced System

Mingma Inc deployed a system designed around PXE Solutions' existing software stack, ensuring immediate productivity without disrupting operations.

KAI AI Receptionist

KAI, Mingma's voice and chat AI, became PXE Solutions' always-on first point of contact. The AI receptionist answers every call within two rings, qualifies leads by asking the right questions, and books consultation appointments directly into the scheduling system.

24/7 Call Answering Lead Qualification Appointment Booking Tier-1 Inquiry Handling Seamless Transfers

Rev Gen Alpha B2B Prospecting

To shift the project mix toward higher-value commercial work, Mingma implemented Rev Gen Alpha's systematic prospecting engine. The system identifies commercial property managers, school district facility directors, and multi-property residential clients.

Commercial Targeting School Districts Multi-Property Clients Automated Outreach Education-Focused Nurture

Automated Client Experience

The final phase connected PXE Solutions' existing software into a unified automation layer. Clients now receive automated appointment confirmations, pre-installation guides, post-project follow-ups, and strategic re-engagement sequences.

CRM Integration Automated Confirmations Follow-up Sequences Re-engagement Campaigns Referral Surfacing

The Results

Dramatic Improvements Across All Metrics

Within 30 days of full deployment, PXE Solutions measured improvements across all three problem areas.

125%

Booking Increase

Consultation bookings in 30 days

188%

Project Size Growth

$2,500 → $7,200 average

17%

Recurring Customers

Increase in repeat business

Results achieved within 30 days of deployment

"We went from missing calls and hoping for referrals to having a system that works around the clock. The AI handles what used to fall through the cracks, and the prospecting engine is bringing us commercial work we never would have found on our own."

PXE

PXE Solutions Leadership

Architectural Window Film | PA & TX

Key Takeaways

What This Case Study Proves

AI-first customer contact eliminates missed opportunities

KAI's 24/7 availability converted calls that previously went to voicemail into booked consultations.

Systematic prospecting changes the client mix

Rev Gen Alpha's B2B engine didn't just add volume; it attracted higher-value commercial and institutional work.

Automation compounds relationship value

Connecting existing software into a unified client experience system turned one-time customers into recurring revenue sources.

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